through its Web site (which admittedly has not always been the most up to date). Overhaul of the subway management system announced recently.Į-Mail: You can e-mail the M.T.A. Of the remaining complaints, the agency has a goal of responding within 14 to 21 days. About 2 million people call the general service line - (718)ģ30-3322 - every year, most of them seeking travel directions and trip planning.

Handle complaints about stations, (718) 243-4637 general subway service complaints, (646) 252-5860 and air conditioning problems, (718) 243-7360. Other subway numbers, compiled by the Straphangers Campaign and also posted on the M.T.A. Bus complaints are entered into a database and are then forwarded to the relevant depot and department for investigation. Patrols the authority’s two commuter railroads. Phone: There is a toll-free complaint line for buses, 1-88 a general non-toll-free number, (718) 330-3322 and an emergency line for the M.T.A. So here are the ways that your complaints may end up in the circular file. Year, via its Web site, e-mail, regular mail, phone calls, walk-ins and those made directly to transit employees. Indeed, there are some 2.3 million complaints received by the M.T.A. Boylan, deputy executive director of the authority, testified that there were a number of ways that New Yorkers could complain. His comments - which he later retracted - prompted the City Council’s transportation committee to convene a hearing Thursday on how the authority handles complaints.Ĭhristopher P. Mack reportedly told reporters at a committee meeting, kicking a garbage can. “If you saw something and called it in, it goes right there,” Mr. Them to take the subway and call in complaints? He said that complaints from average Mack, who justified the free use of E-ZPasses and MetroCards by authority board members, saying it encourages Remember the Metropolitan Transportation Authority board member, David S. But what about subways and buses? Do riders’ complaints end up registering? Leveraged into a method for evaluating the effectiveness of city agencies. Everyone knows about 311, the customer-friendly service line that handles complaints large and small, which has been

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